When will my Retreat Yourself Box be shipped?
If you have pre-ordered a winter box (single or subscription) your box will be shipped on June 1st.
If you subscribe to receive a Retreat Yourself Box at the start of each season, your box will be shipped on the first day of the following season. Ie, Autumn – March 1st, Winter – June 1st, Spring – September 1st, Summer – December 1st)
If you purchase a once off box before that next season begins, your box will be shipped on the 1st of the season.
If you purchase a box during that current season, your box will be shipped on the Tuesday following purchase unless it is a pre-order for the following season – where you will have to wait until the initial release date.
How much is shipping?
Due to the size and weight of the Retreat Yourself Box, shipping and handling will be an additional fee of $9.95.
How long does it take?
Deliveries take up to 7 days, so please advise us if you have not received your box by this time. Once your order has been dispatched, you will receive an emailing with a tracking number to keep track of your Retreat Yourself Box.
How do I get my box?
Your box will be delivered to your shipping address. We mostly use a courier called Fastway, but for some locations we will be using AusPost. When subscribing to receive your Retreat Yourself Box, you will be asked to notify whether you will be home to sign for your box, or whether you give permission to leave the box in a safe place. Our couriers will not leave the box unattended unless given permission to do so, and will otherwise leave a note in your letterbox to organize delivery at a later date. Please note that insurance becomes void when the box is left at the door.
What happens if I change my address?
If you change your address you will need to contact us at email@example.com to let us know.
Can I check where my box is?
If you’d like to check where your box is, please contact us at firstname.lastname@example.org and we will send you a tracking number/follow up for you.
Do you ship overseas?
The Retreat Yourself Box is only currently available within Australia. We will look at doing international shipping a little further down the track.